CANCELLATION POLICY

DSS Wellness understands that customers may need to cancel an order due to various circumstances. Our cancellation policy is designed to provide a simple and transparent process for our customers.

Order Cancellation

Customers can request cancellation of their order within 24 hours of placing the order, provided that the order has not been shipped.

Once an order has been processed, packed, or handed over to the shipping/courier partner, the cancellation request may not be accepted.

Damaged or Defective Products

If you receive a product that is damaged, defective, or does not meet the expected quality standards, please contact the DSS Wellness customer support team as soon as possible.

Any damage or defect should preferably be reported on the same day the product is delivered, along with photographs or other relevant details. The complaint will be reviewed and verified before a refund or replacement is approved.

Product Not as Expected

If the product received is significantly different from the product description or images displayed on our website, please contact our customer support team on the same day of delivery.

Our team will review the complaint and, where applicable, provide an appropriate solution such as replacement or refund.

Warranty-Related Issues

For products covered under a manufacturer’s warranty, any issues arising from normal usage or genuine wear and tear should be addressed according to the manufacturer’s warranty terms and conditions.

Customers may contact the respective manufacturer or authorized service provider for warranty-related assistance.

Refund Processing

Once a refund has been approved by DSS Wellness, the refund will generally be processed within 1–5 working days.

The actual time taken for the amount to reflect in your account may vary depending on your bank, payment gateway, or financial institution.

Contact Us

For cancellation requests, damaged/defective product complaints, or any other order-related concerns, please contact the DSS Wellness customer support team through the contact details provided on our website.